Returns & Exchanges

Returns
We want you to be happy with your purchases, and to love your whole Billie & Me experience, so if something isn't right we will happily refund it. Please ensure you return the item unused with the tags still attached, within 14 days of receipt of your order.

Simply complete the Returns Form (included with your order) and ship the item, along with the form, back to us. We will always process refunds within 48 hours of receiving the returned goods. We will notify you via email once the refund has been processed. A credit will automatically be applied to your credit card or original method of payment. Please allow 3-5 business days for the refund to show at your end.

Please note: only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
If you need a different size, the quickest way is to place a new order online (before the item sells out in the size you need). Once you’ve placed the new order, simply send back the original item with the Returns Form. Once received at our end we will process the refund.

Alternatively, select Exchange on the Returns Form and provided we have the correct item/size available, we will exchange the item and ship to you via standard post at no charge. If the size/style that you have requested is out of stock we will automatically process a refund and notify you via email.

What if a product is faulty?
We take great pride in our products so we certainly hope that you never receive a faulty item. If however this does occur please contact us by phone on 07 4721 2963 or e-mail at info@billieandme.com.au to let us know. We can then either send out a post bag for you to return the product in, or refund your postage when the parcel arrives. If available you can request a replacement or refund for the product.

To return any products, please send to:
Billie & Me
Shop 1, 46 Gregory Street
North Ward QLD 4810

Please note: you will be responsible for paying for any shipping costs for returning items (unless faulty or damaged).

If you have any queries whatsoever, please contact us at billie@billieandme.com.au or call 07 4721 2963.